Renting Scanners for Physical Inventory
Rental Period & Shipping
The
period for scanner rentals is up to 10 days, door to door; additional
days will be assessed rental extension fees. WordStock is not responsible
for delays due to weather, carrier failure, and similar circumstances
beyond our direct control. (Internationally, the rental period is extended
to up to 15 days to allow time for shipping and Customs.)
We'll ship the units to you via overnight courier service, to arrive at your store on the second day of the rental period. We'll include a completed airway bill for you to use to return the scanners. We'll let you know the day that the units should arrive back at our offices.
It's very important that you adhere to the shipping schedule, so that the scanners get to the next renter on time. There's a $40/day late charge per unit.
Set-up and Testing
Scanners are usually shipped to arrive at least 2 days before your inventory so that you can set up and test them in your store before you begin your inventory. Please call Support during standard Support Services hours (Mon-Fri, 8:00AM - 5:00PM, EST) for instructions for testing the scanners.
Please be sure to test all rental units at this time. Please plug in all units as soon as they arrive to be sure their batteries are fully charged when you start counting.
Defective Units
We check scanners between rentals, but they may be damaged during shipment to your store. Should a scanner fail to work during testing, please inform WordStock immediately. If extra units are available, we'll make every attempt to replace the defective piece before you begin your inventory. If none are available, we'll credit you for the defective one, provided that you inform us of the problem before the rental period is over.
Occasionally, a scanner will "freeze " during use. This is usually due to operator error and does not necessarily mean that the unit is defective. If this happens, please refer to the "Troubleshooting" section of the scanner documentation. If you're unable to resolve the problem yourself, please call WordStock Support for instructions.
Documentation & Support Services
Scanners are easy to use and should greatly simplify counting your stock. Please download scanner documentation from our W.I.R.E. electronic bulletin board. Please call Support if you've never used W.I.R.E. Be sure to have staff members read the documentation before the count.
If you've scheduled your count outside of our standard business hours [8:00AM - 5:00PM, EST, M-F] or on a holiday, please call Support in advance so that we can arrange to have enough staff on duty in case you need assistance. Additional Support fees will apply for after-hours or weekend assistance.
Note to Canadian CustomersYou'll be responsible for GST charges for scanner rental units entering Canada. While this is a recoverable expense, the declared value of scanners is high: depending on the number rented, you should expect to pay CDN$1000-$1500 in GST. WordStock Sales will be happy to help two or more Canadian stores coordinate rentals so that they can share the cost of GST.
Shipping Dates
Important: You must call FedEx* no later than 12:00 noon, local time, on (date) to arrange pickup of your return shipment.
Failure to call by this time may result in delay of pickup and late charges may apply. *Stores outside of the U.S. should call DHL.
Expedited & Future Rentals
Scanners may be available for rental on short notice, but a $100 expedite fee will apply to rentals not scheduled 30 days in advance.
Please call WordStock Sales to schedule future rentals. Due to heavy demand at certain periods of the year, especially January, February and the middle of the calendar year, requests should be submitted as early as possible.
Pricing for scanner Scanner rentals
Subsequent rentals of 4 scanners
(assumes you already own scanner Count Software)
| 1 scanner Software | n/a |
| 1 Base scanner Rental Fee | $400.00 |
| 4 Scanner Rentals @ $50. | $200.00 |
|
|
| Total Rental Fee | US$600.00 |